Your Boomerang account lives at the operator's own site. This portal explains how sign-in works and where to get help when it doesn't — we cannot access, restore or unblock your account ourselves.
Signing in, step by step
- Open the Boomerang site in your browser.
- Find and click the operator's sign-in button.
- Enter the email address and password you chose when you registered.
- Confirm, and you're in.
No account yet? Registration happens at the operator too — use the sign-up option on their site.
Why a login is refused
When sign-in fails, one of these is usually the cause:
- Wrong credentials — check the email and password match what you registered with, and that caps lock is off.
- Unverified account — you may need to confirm your email or provide identity documents before the operator lets you in. Check your inbox for a verification message, or contact support if you're unsure what's outstanding.
- Browser session issue — clear cookies and cache, then try again. Sign in through a private/incognito window to rule out a stored session interfering.
- Regional block — Boomerang restricts access from 34 countries, among them the United States, United Kingdom, Netherlands, Sweden, Russia, China, Israel, Iran and North Korea. If you're travelling or using a VPN, you may be blocked even if your registered address is allowed.
- Self-exclusion in force — if you asked the operator to close your account under responsible-gambling controls, that block is deliberate and cannot be lifted until the period you chose has ended. Support can confirm when access will be restored.
Resetting a password the safe way
Forgotten your password? The operator emails a reset link to the address on file. Open the Boomerang site, click the password-recovery option, enter your registered email, and follow the instructions sent to you. The link arrives within minutes.
If you no longer have access to that email account, contact the operator's support team with proof of identity. They'll guide you through updating the address on record before sending a new reset link.
What signing in looks like on a phone
The Boomerang site runs in a mobile browser — Safari, Chrome, Firefox — using the same account and password as on desktop. Open the site, find the sign-in button, and enter your credentials. No separate app is needed, and the browser saves your session so you stay signed in between visits.
Holds, checks and self-exclusion
A handful of operator actions can block access temporarily or permanently:
| Cause | What happens |
|---|---|
| Verification hold | The operator may freeze your account until you provide identity documents, proof of address, or payment-method ownership. You have 30 days to respond; accounts that don't provide the requested documents within that window may be closed. |
| 180 days of inactivity | If you don't log in for 180 consecutive days, the operator charges a monthly administration fee of 5 EUR from your balance until it reaches zero. Sign in once during that period to reset the counter. |
| Self-exclusion | If you asked the operator to close your account for a set period, sign-in stays blocked until that period ends. Contact support to confirm the date; there is no early release. |
| Responsible-gambling restrictions | Deposit limits, loss caps and session timers you set yourself remain in force until you request a change. Loosening a limit takes 24 hours to apply; tightening one is immediate. |
Who to contact
Account problems — a locked login, a failed reset, verification questions, a frozen balance — go to the operator's support team. Boomerang offers live chat and email at [email protected].
Have this ready before you write:
- the email address on your account
- when the problem started
- the exact message you see on screen
The financial department processes requests from 6 AM to 5 PM GMT, Monday to Friday. Queries outside those hours go into the queue for the next working day.
Keeping access safe
Sign in only on the Boomerang site itself — the address you typed or bookmarked, never through a link in an email or a message. Phishing pages look real, and a credential entered there hands your account to someone else.
Use a password you haven't used anywhere else, and if you share a device with others, sign out when you're done. Boomerang doesn't publish two-factor authentication, so the password is the only barrier between your balance and anyone who reaches your screen.
Responsible gambling
Gambling should be entertainment, not a chore. If sign-in feels compulsive rather than chosen, or if you're signing in to chase losses, that's a signal worth acting on. Boomerang lets you request self-exclusion by contacting support at [email protected] — they'll close the account for a period you choose, and access stays blocked until it ends.
For free, confidential support in the UK, contact GamCare at gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133 (24/7, free from UK phones). BeGambleAware at begambleaware.org offers guidance on recognising problem gambling and finding treatment. For national self-exclusion across all UK-licensed sites, register with GamStop at gamstop.co.uk — it's free, covers online and retail, and lasts from six months to five years.
If you live with someone under 18, parental-control software such as Net Nanny or Qustodio blocks gambling sites at the device level.
Access to this site is restricted to persons aged 18 and over (18+). If gambling stops feeling like a choice, free and confidential help is available at BeGambleAware.org.